Privacy Policy
Privacy Policy
Last Updated: 12 August 2025
At Gride Solutions, your privacy matters. This policy explains how we, Grid Electric Limited (registered in England & Wales, trading as Gride Solutions) and Gride Solutions Inc. (registered in Delaware, USA), handle your personal data when you visit www.gridesolutions.com, contact us, or purchase our products.
Depending on where you live, the relevant company acts as the “data controller” of your information:
- UK and EU customers → Grid Electric Limited
- U.S. customers → Gride Solutions Inc.
Why We Collect Data
We only collect the data we need to run our business effectively. This includes processing and delivering your orders, handling payments, returns, and customer support, as well as keeping you informed about your purchase. We also collect information to help us improve the performance of our website, to enhance your browsing experience, and to understand better how people use our products and services.
We keep your personal data only for as long as necessary to provide our services and meet legal obligations. Once it’s no longer needed, we securely delete or anonymise it.
We don’t buy, sell, or trade personal information.
What We Collect
When you use our website or services, we may collect information that you provide to us directly, such as your name, email address, delivery details, and payment information. We also gather certain technical data, including your IP address, browser type, and the pages you visit, often through cookies and analytics. In addition, we process communications you send to us, whether through our forms, by email, or via our support channels. To help us manage these interactions and better understand how our site is used, we rely on trusted tools such as HubSpot, Klaviyo, and Google Analytics
Legal Basis for Processing
We process personal data under several different legal bases, depending on the situation. When you place an order with us, we need to use your information to fulfil our contract with you, for example, to deliver products or manage returns. In some cases, we are legally obliged to keep and process certain records, such as those required for tax and accounting purposes. In most other cases, we rely on our legitimate business interests, which include running our website, maintaining IT systems, providing effective communication and support, and sending relevant updates about our products and services to individuals who have shown an interest by contacting us. Whenever we use legitimate interests as a basis, we balance those interests against your own rights and expectations, and you always have the right to opt out of receiving further communications.
Your Rights
You have the right to access the personal data we hold about you, to correct anything that is inaccurate, and to request that we delete your information when it is no longer needed, unless we are required to keep it for legal reasons. You may also ask us to restrict or object to certain types of processing, and in some cases, you can request that your data be transferred to another provider (known as data portability).
If you are based in the UK or EU, you can also lodge a complaint with the ICO in the UK or with your local supervisory authority if you believe your data has been handled unlawfully.
U.S. Privacy Rights
If you are a resident of the United States, certain state laws may provide you with additional rights. For example, residents of California, Colorado, or Virginia may have the right to know what categories of personal information we collect and how it is used, to request a copy or deletion of their personal data (subject to legal exceptions), and to opt out of the sale or sharing of their information. We do not sell personal data, but we will always respect your choice to opt out of non-essential data uses. You also have the right to exercise these rights without discrimination.
Requests under any of these rights can be submitted to us at support@gridesolutions.com.
Sharing Data with Third Parties
We only share data with trusted partners when it is necessary to deliver our services. This may include working with payment processors to handle transactions securely, delivery and logistics partners to ensure your order reaches you, and customer relationship or marketing platforms such as HubSpot and Klaviyo to manage communications. We also use analytics services like Google Analytics to understand how our website is used and to help us improve its performance.
In all cases, these providers are bound by agreements that require them to protect your data and comply with applicable data protection laws.
Cookies
Like most websites, we use cookies and similar technologies to make our site work properly and to improve your overall experience. Some of these cookies are essential, others are used to remember your preferences, such as language or region, so you don’t have to set them every time you visit.
We also use cookies to measure how our website is performing and to understand how people interact with it, which helps us improve navigation, content, and functionality. In addition, certain cookies may be used to deliver advertising that is more relevant to you, ensuring that the marketing you see is connected to your interests rather than being random.
You remain in control of how cookies are used. You can refuse or adjust your cookie preferences at any time through your browser settings, or by using the cookie banner on our site. Please note that disabling some types of cookies may affect the functionality of certain features.
Contact Us
For any questions or to exercise your rights:
- UK/EU customers
Grid Electric Limited (trading as Gride Solutions)
Email: support@gridesolutions.com
- U.S. customers
Gride Solutions Inc.
Registered in Delaware, USA
Email: support@gridesolutions.com