Privacy Policy

Last Updated: 15/01/2025

Data Protection Notice

This Data Protection Notice outlines how GRIDE Solutions ("we," "us," or "our") collects, uses, and protects your personal data when you visit the website https://www.gridesolutions.com. By using our services, you agree to the collection and use of information in accordance with this policy.

The controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the EU General Data Protection Regulation (GDPR) is:


GRIDE Solutions

Email: support@gridesolutions.com


Our Data Protection Officer

Our Data Protection Officer is responsible for overseeing the processing of personal data. For questions regarding this Privacy Policy or any data protection concerns, please contact us at: Email: support@gridesolutions.com


Legal Specifications

GRIDE is committed to complying with national and international data protection regulations. We adhere to the UK GDPR and EU GDPR for customers in the UK and EU, respectively, and other applicable national data protection laws when collecting, storing, and processing personal data.


Collection and Processing of Your Personal Data

When you visit our website, we automatically collect certain technical information, such as the name of your internet service provider, the pages you visit on our website, and your IP address. This is done to optimise the user experience and improve the site’s performance.

Further personal data will only be collected if you provide it voluntarily, for example, through forms, surveys, competitions, or to fulfil a contract. We do not collect personal data unless you explicitly provide it, and we do not sell or trade personal information for marketing purposes.


Purposes of Processing Personal Data

We process your personal data for several purposes. For order processing, we use your data to fulfil your orders, process payments, and deliver products to you. For customer support, we store and use your data to respond to inquiries, handle returns, and address any other customer service needs. We also use your personal data for communication purposes, including sending order confirmations, invoices, and marketing materials, if you have opted in. To ensure an optimal user experience, we process data for website optimisation, which helps us improve site performance based on your browsing behaviour. Lastly, your personal data may be used for marketing and advertising, where we deliver targeted advertisements and marketing communications that are tailored to your interests.


Legal Basis for Processing

The legal basis for processing your personal data depends on the purpose of the processing:

  • Consent: For sending newsletters, marketing communications, and other activities where you have provided explicit consent (Article 6(1)(a) UK GDPR).
  • Contractual Necessity: When processing is required to fulfil a contract or perform pre-contractual steps (Article 6(1)(b) UK GDPR).
  • Legal Obligation: When processing is necessary to comply with legal requirements (Article 6(1)(c) UK GDPR).
  • Legitimate Interests: When processing is necessary for our legitimate interests, such as maintaining IT systems and business communications (Article 6(1)(f) UK GDPR).


Disclosure of Personal Data to Third Parties

We may share your personal data with several third parties to fulfil the purposes outlined in this policy. This includes service providers, who assist with payment processing, shipping, and customer support; advertising partners, for delivering targeted marketing communications and advertisements; and data processors such as HubSpot and Klaviyo, which are used for customer relationship management and email marketing. These third parties are bound by Data Processing Agreements (DPAs) and are required to comply with applicable data protection laws. Additionally, we may disclose your personal information for legal compliance purposes, if required by law or in response to lawful requests, such as a subpoena or government inquiry. Google Analytics is also used to understand how users interact with our site, as outlined in Google’s Privacy Policy. Please note, we do not sell or trade your personal data.


Processing of Personal Data for Newsletter Purposes

With your consent, we may send you newsletters and updates. To subscribe, you must provide your email address and any other required information. We collect information about how you interact with our newsletters (e.g., open rates, clicks) to improve their effectiveness. You can unsubscribe at any time by clicking the unsubscribe link at the bottom of the newsletter.


Use of the Contact Form

When you contact us through the contact form on our website, we store your personal data to process your inquiry and follow up if necessary. Your data will be erased once the inquiry is resolved unless statutory retention periods apply.


Erasure of Your Personal Data

We will erase your personal data as soon as it is no longer needed for the purposes for which it was collected, unless required to be kept for legal obligations.


Rights of Data Subjects

As a data subject, you have the following rights under the UK GDPR and EU GDPR:

  • Right to Access (Article 15 UK GDPR)
  • Right to Rectification (Article 16 UK GDPR)
  • Right to Erasure (Article 17 UK GDPR)
  • Right to Restriction of Processing (Article 18 UK GDPR)
  • Right to Data Portability (Article 20 UK GDPR)

If you have consented to processing, you may withdraw that consent at any time, without affecting the lawfulness of processing prior to withdrawal. You also have the right to object to processing based on legitimate interests (Article 6(1)(f) UK GDPR). If you believe that your personal data is being processed unlawfully, you have the right to lodge a complaint with a supervisory authority (Article 77 UK GDPR).

Cookie Policy

What are Cookies?

Cookies are small text files stored on your device when you visit our site. They help the site function, enhance security, improve user experience, and analyse website performance.

How We Use Cookies?

We use several types of cookies to enhance your experience on our website. Necessary cookies are essential for the functionality of the site, such as enabling login and shopping cart features. Functional cookies allow us to provide enhanced functionality, such as remembering your preferences. Analytics cookies help us understand how users interact with our site, for example, through services like Google Analytics. Finally, advertisement cookies enable us to display relevant ads to users and measure their effectiveness.

Managing Cookies

You can adjust your cookie preferences at any time through your browser settings or by using the cookie settings button on our website.

For more information on cookie management, please visit your browser’s support pages.